POLÈNE Cyme Handbag in Suede

We want you to be completely satisfied with your purchase. If you receive a defective, damaged, or incorrect item, we are happy to offer an exchange under the following conditions:

Eligibility for Exchange:

• The item must be in its original condition, unused, and with all tags and packaging intact.
• The exchange request must be made within 2-3 days of receiving the order.
• Exchanges are only applicable for size issues, defective products, or incorrect items received.

How to Request an Exchange:

1. Contact our customer support team at glamourgrabsinfo@gmail.com/+92-335-3959150 within the exchange period.
2. Provide your order number, product details, and clear photos showing the issue.
3. Once approved, return the item to the address provided by our team.
4. After receiving and inspecting the product, we will dispatch the replacement item.

Important Notes:

• Exchanges are subject to stock availability. If the requested item is unavailable, we may offer a store credit or an alternative product.
• Customers may be responsible for return shipping costs unless the item is defective or incorrect.
• We reserve the right to reject exchanges if the item does not meet our policy criteria.

Additional Information:

• We do not accept exchanges for sale items, customized products, or items purchased during promotions (unless faulty).

For further assistance, please contact our support team at +92-335-3959150.

At Glamour Grabs, we prioritize customer satisfaction. However, please note that we do not offer any returns or refunds. Once a product is purchased, it cannot be returned or refunded under any circumstances.

We only offer exchange, and that too under the following conditions:

Eligibility for Exchange:

• The item must be unused, undamaged, and in its original packaging.
• Exchange requests must be made within 2 days of delivery.
• The product must be exchanged for another item of equal or higher value. If the new item is of higher value, the customer will need to pay the difference.
• Customers will be responsible for shipping costs both ways (returning the original item and receiving the new one).

Non-Exchangeable Items:

• Items that show signs of use, damage, or any alterations.
  
• Any request made after the 3-day window.

Important Note:

We want to be completely honest with our valued customers in Pakistan:
We do not have a return or refund policy at all.
Please make sure of your purchase before placing an order.

By shopping with us, you agree to this policy.

Thank you for understanding and supporting our brand policy.

All the details you love about the original—with a fresh flared block heel and modern square toe. Expertly crafted using soft Nappa leather, this essential style molds and moves with you to keep you comfortably on your feet all day (and night). This boot uses leather sourced from a Leather Working Group-approved trader. The Leather Working Group (LWG) Audit Standards provide transparency and accountability within the leather supply chain—covering energy and water usage.